IMPERIAL SELF STORAGE

FAQ

1. How can I contact your office ?

Office phone : (604) 464-5090
Fax : (604) 464-5598
U-Haul Desk : (604) 464-5090

We do not have a toll free number, since Imperial Self Storage is independently owned and operated as a local Port Coquitlam self storage facility.

You can also email us for further information on our storage services and promotions.

2. What are your hours of operation ?

Office Hours :
9:00 am – 5:00 pm Monday to Friday.
9:00 am – 5:00 pm Saturday and Sunday.
Office is not open on statutory holidays.
These hours are temporary.  Our longer hours will be re-instated once Covid-19 health concerns subside.

Gate And Locker Access Hours:
6:30am-7:50pm 7 days a week.

U-Haul Hours:
9:00 am – 5:00 pm 7 days a week.
Closed on statutory holidays.

Tenants do not have 24 hour entry to their storage lockers. Tenants must exit the storage facility in advance of 8:00 pm. Tenants who have misplaced their locker and access code are not going to be able to access or obtain entry into the facility until standard office hours.

3. Where is your Port Coquitlam self storage facility located ?

Our location is at the corner of Kingsway Ave. and Mary Hill By-pass in Port Coquitlam. Our address is:
1180 Kingsway Ave.,
Port Coquitlam, BC.
V3C 6N7

You can view a map of our location here.

Our convenient location provides quick and direct access to communities such as Maple Ridge, Pitt Meadows, Coquitlam, Port Moody, Burnaby, New Westminster, and Vancouver.

4. What is the security of the self storage facility ?

Our Port Coquitlam self storage facility including the RV storage compound is protected by a modern, state of the art security system. We have camera monitored surveillance inside and outside the storage facility, access code gate admittance, and individually computer monitored storage units. Our exterior car storage, boat storage, and RV storage is secured by perimeter infrared beams, flood lights, metal lath reinforced fencing, cameras, and live-in manager who resides at the storage facility.

5. What are the clearance dimensions of the storage locker doors ?

All internal access units have doors that are 3′ wide x 6′-6″ high.
All exterior access units have doors that are 8′ wide x 8′ high, except for our large 11’ x 30′ units.
All 11′ x 30′ exterior accessed storage lockers have doors that are 9′ wide x 8′ high.

6. What is the ceiling height in the storage lockers ?

All ground floor storage lockers are 10’ high.
All second floor storage lockers are 8’ high.

7. Must you enter a building to access your storage locker ?

For outside ground level units, you just drive up alongside your unit to access your storage locker.

2nd floor heated lockers are also accessible by elevator from a sheltered loading bay. We offer two elevators and two sheltered loading bays inside our 2 storey building. All of the tenant’s goods must be stored inside the rented storage unit. The tenant cannot leave any items unattended outside of the storage unit for any period of time.

8. Are pets permitted on the property ?

For the safety and security of all clients and office staff we DO NOT permit pets on the premises. In case you have a pet, please do not allow the pet to run free and keep them limited to the inside of your motor vehicle.

9. Do you permit dangerous materials on the property ?

All flammable, explosive, and corrosive products are prohibited. In accordance to federal law, dangerous, or harmful chemical substances or materials ( fuel, paint supplies, cleaners, etc.) are not permitted to be stored inside or outside the storage facility.

10. Can I store foodstuff in my storage unit ?

Due to health issues, the storing of any foods is strictly forbidden.

11. Are the storage lockers heated ?

All unit sizes, are readily available in both heated and unheated storage units. Heat is delivered by “in-slab” radiant hot water for effective and steady heat distribution, protecting your stored possessions by limiting dampness.

12. How do I lock my storage unit ?

You supply your own lock on the door of your storage unit. Each unit is separately alarmed with the aid of the central security system, but a padlock is required. For your convenience, we sell moving and storage supplies including padlocks, cardboard boxes and packing & moving supplies. Click here for packing supplies.

13. What are your methods of payment ?”

We accept Visa, MasterCard, Interact and cash. Cheques are accepted after the first rental month.

14. Is a damage or security deposit mandatory ?

No, a damage or security deposit is not required.

15. Does your company charge any late service fees ?

Yes, a fee will be charged if the rent is delinquent. Direct access to your storage unit will also be refused until payment is received.

16. Is Imperial Self Storage associated or affiliated with U-Haul ?

No, Imperial Self Storage is a storage facility separately owned and operated. U-Haul incentives are unable to be redeemed by us. Please contact U-Haul to redeem any promotional incentives.

17. How often can I access my unit ?

You can access your storage unit as often as you like during the hours of gate and locker access operation.

Gate And Locker Access Hours:
6:30am-7:50pm 7 days a week

Tenants do not have 24 hour access to their units. Tenants must leave the facility prior to 8:00pm.
Tenants who have forgotten their locker and access code will not be able to get into the compound until regular office hours.

18. Can I buy boxes and wrapping paper ?

We sell a variety of packing and moving supplies, including boxes, packing paper, tape, locks, and furniture protective covers. Click here to view our packing supplies.

19. Is there power to each storage unit? Can I plug in my freezer and/or refrigerator ?

There are no provisions in the storage lockers to plug in electrical appliances. Each unit has a timer controlled light.

20. If my circumstances change and I move out early do I get a refund ?

All of our mini storage lockers are charged for, and paid for, one month in advance. We have a one month minimum tenancy. After that, all unused rent is pro-rated and refunded back to the tenant.

21. What are your check-out procedures ?

Customers wishing to vacate their mini storage unit must inform us one week in advance prior to moving out. Customers are responsible for the rent payment until they check out. Please advise the office seven days in advance before you plan on vacating the storage unit.

22. Does Imperial Self Storage pick up and deliver ?

No, we do not pick up or deliver. It would be the individual customer’s responsibility to hire a mover or move yourself into a storage unit. U-Haul truck rentals are available for those who wish to move their belongings themselves. We also provide the free use of a courtesy moving truck or a van to new tenants when moving your belongings into the storage facility. Click here to view our courtesy truck promotion.

23. Are my belongings insured while stored? Do you sell insurance ?

We do not insure your belongings while they are stored. We suggest that you advise your insurance company when you store your belongings. Please contact your insurance company to obtain a policy for your stored goods.

Storage Facility Features

Imperial Self Storage Port Coquitlam is a 100% regionally owned and operated storage facility offering gate secured, state of the art security and monitored storage.  Each of the storage lockers are independently alarmed using a monitored security system. Interior drive aisles are directly viewed with video cameras, and the perimeter fence has infrared beam security.  The storage facility is conveniently located on the Mary Hill By Pass in Port Coquitlam, providing quick and easy access to communities such as Maple Ridge, Pitt Meadows, Coquitlam, Burnaby, Port Moody, New Westminster, Vancouver and Surrey.

We offer a wide selection of storage unit sizes, along with heated storage units utilizing ”in slab” radiant hot water heat for efficient heat supply to the storage units.  We also offer outside RV storage parking securely located within a fenced and electronically protected parking compound. Make sure you get in touch with us for unit availability by phoning (604) 464-5090 or by e-mail.

In addition to our friendly office staff and competitive prices, all of the following features are utilized by our state of the art Port Coquitlam storage facility :

Security

24 hour security 7 days per week with supervised security system.
Surveillance cameras.
Computerized security systems.
Computer monitored entry.
On-site office staff to assist you during office/gate hours.
Outside security flood lighting.
Fully supervised fire alarm system.
Independent door alarms.
Alarmed perimeter secure fencing laced with metal bars.
Storage facility manager residing on site 24/7.

Convenience

Store and lock your goods risk-free with your very own padlock and key.
Easy, handicap access available throughout the storage facility.
Wide drive aisles for trouble free accessibility.
Convenient ground level drive up access to storage lockers.
Ground level storage units have easy access, 8′-0” wide roll up doors.
Friendly and experienced office staff.
Every storage unit or inside locker has sprinklers.
Twin elevators providing fast and convenient access.
Weather protected loading bays.
Quick and convenient accessibility to Mary Hill By-Pass and Hgwy. #1.

Storage Services

Retail sales of storage boxes and supplies offered at office.
Postal mail boxes along with a specific address are available.
We offer full services as a certified U Haul truck rental dealer.
Free use of carts is offered for your convenience.
Our Port Coquitlam self storage facility is ideal for the storage of the following items :
House hold items or furniture.
Seasonal patio furniture, apparel, and sports equipment.
Recreation and hobby equipment.
Boats, Cars, Motorcycles, & RV storage.
Data file storage.
Business supplies or stock and inventory.
Small business inventory storage for electricians, plumbers, and contractors.

Do You Need Storage?

Self Storage Services While Selling a Home

When the time comes to sell your home, self storage becomes an invaluable service.  Moving from one house to another is much easier when you have a place to store your furnishings.  During the move, it seldom works out that your furnishings can be directly moved from the old home and into the new. Furthermore, many clients use mini storage services prior to selling their homes, in order to declutter their house and provide a presentable staging of their home.  In the real estate business it is no secret that a decluttered home is much more presentable and will sell faster than a home whose owners have not considered this issue.  For this reason, self storage facilities such as Imperial Self Storage is essential and beneficial during your transition into a new home, since we can store your furnishings within a secure environment.  Whether you require the secure storage of your household content, RV storage, or boat storage, give us a call at 604 464-5090 and speak with our friendly staff to reserve your unit.

Self Storage During the Construction of a New Home

It is not uncommon when building a new home, construction usually takes longer than initially anticipated. Many people who have built homes must move in with their friends or in-laws, living in basement suites or small accommodations, as they eagerly anticipate the completion of their new house.  It is during this time, that the services of a local mini storage facility become essential and invaluable. Storing your valued furnishings in a secure and climate controlled mini storage facility, allows for the protection and safe keeping of your possessions and assists in making the construction process of the hew home as seamless as possible.

Small Business Storage in Port Coquitlam

Small business is one of the fastest growing sectors using the services offered by mini storage facilities.  Due to increased real estate prices, a small business operator may be forced to reside in an apartment or townhouse with limited available storage space.  For this reason, self storage and mini storage facilities present a huge opportunity for the small business owner, as it provides affordable storage located conveniently in a busy metropolis, allowing for the prosperous growth of the business and owner.

Unfortunate Circumstances

Life as we all know, not only has a way of providing joyous and happy times, but it also provides unfortunate circumstances that must be dealt with in a pragmatic manner.  Situations such as divorce, death in the family, bankruptcy, or home foreclosures, are all serious and life changing occurrences.  During these unfortunate times, one usually must seek locker storage, or boat and RV storage until the trying times subside.  Mini storage facilities are an ideal solution, as they provide the storage needs for customers during tough emotional times.  Imperial Self Storage has a professional trained staff that will provide a sympathetic and caring service in a discrete, efficient, and timely manner.

Mini Storage for Lifestyles

Mini Storage facilities can improve the lifestyles of their patrons and customers.  Storage facilities can be extremely significant since they provide an area of refuge for people living in a crowded apartment by providing storage for a customers’ possessions and hobbies. Whether it is indulging in ones’ hobby or favourite pastimes, such as building r/c models, trains, stamp collection, or hockey card collections, a modern self storage facility can provide heated or climate controlled lockers for the secure protection of your personal belongings.