IMPERIAL SELF STORAGE

FAQ

1. How can I contact your office ?

Office phone : (604) 464-5090
Fax : (604) 464-5598
U-Haul Desk : (604) 464-5090

We do not have a toll free number, since Imperial Self Storage is independently owned and operated as a local Port Coquitlam self storage facility.

You can also email us for further information on our storage services and promotions.

2. What are your hours of operation ?

Office Hours :
9:00 am – 5:00 pm Monday to Friday.
9:00 am – 5:00 pm Saturday and Sunday.
Office is not open on statutory holidays.
These hours are temporary.  Our longer hours will be re-instated once Covid-19 health concerns subside.

Gate And Locker Access Hours:
6:30am-7:50pm 7 days a week.

U-Haul Hours:
9:00 am – 5:00 pm 7 days a week.
Closed on statutory holidays.

Tenants do not have 24 hour entry to their storage lockers. Tenants must exit the storage facility in advance of 8:00 pm. Tenants who have misplaced their locker and access code are not going to be able to access or obtain entry into the facility until standard office hours.

3. Where is your Port Coquitlam self storage facility located ?

Our location is at the corner of Kingsway Ave. and Mary Hill By-pass in Port Coquitlam. Our address is:
1180 Kingsway Ave.,
Port Coquitlam, BC.
V3C 6N7

You can view a map of our location here.

Our convenient location provides quick and direct access to communities such as Maple Ridge, Pitt Meadows, Coquitlam, Port Moody, Burnaby, New Westminster, and Vancouver.

4. What is the security of the self storage facility ?

Our Port Coquitlam self storage facility including the RV storage compound is protected by a modern, state of the art security system. We have camera monitored surveillance inside and outside the storage facility, access code gate admittance, and individually computer monitored storage units. Our exterior car storage, boat storage, and RV storage is secured by perimeter infrared beams, flood lights, metal lath reinforced fencing, cameras, and live-in manager who resides at the storage facility.

5. What are the clearance dimensions of the storage locker doors ?

All internal access units have doors that are 3′ wide x 6′-6″ high.
All exterior access units have doors that are 8′ wide x 8′ high, except for our large 11’ x 30′ units.
All 11′ x 30′ exterior accessed storage lockers have doors that are 9′ wide x 8′ high.

6. What is the ceiling height in the storage lockers ?

All ground floor storage lockers are 10’ high.
All second floor storage lockers are 8’ high.

7. Must you enter a building to access your storage locker ?

For outside ground level units, you just drive up alongside your unit to access your storage locker.

2nd floor heated lockers are also accessible by elevator from a sheltered loading bay. We offer two elevators and two sheltered loading bays inside our 2 storey building. All of the tenant’s goods must be stored inside the rented storage unit. The tenant cannot leave any items unattended outside of the storage unit for any period of time.

8. Are pets permitted on the property ?

For the safety and security of all clients and office staff we DO NOT permit pets on the premises. In case you have a pet, please do not allow the pet to run free and keep them limited to the inside of your motor vehicle.

9. Do you permit dangerous materials on the property ?

All flammable, explosive, and corrosive products are prohibited. In accordance to federal law, dangerous, or harmful chemical substances or materials ( fuel, paint supplies, cleaners, etc.) are not permitted to be stored inside or outside the storage facility.

10. Can I store foodstuff in my storage unit ?

Due to health issues, the storing of any foods is strictly forbidden.

11. Are the storage lockers heated ?

All unit sizes, are readily available in both heated and unheated storage units. Heat is delivered by “in-slab” radiant hot water for effective and steady heat distribution, protecting your stored possessions by limiting dampness.

12. How do I lock my storage unit ?

You supply your own lock on the door of your storage unit. Each unit is separately alarmed with the aid of the central security system, but a padlock is required. For your convenience, we sell moving and storage supplies including padlocks, cardboard boxes and packing & moving supplies. Click here for packing supplies.

13. What are your methods of payment ?”

We accept Visa, MasterCard, Interact and cash. Cheques are accepted after the first rental month.

14. Is a damage or security deposit mandatory ?

No, a damage or security deposit is not required.

15. Does your company charge any late service fees ?

Yes, a fee will be charged if the rent is delinquent. Direct access to your storage unit will also be refused until payment is received.

16. Is Imperial Self Storage associated or affiliated with U-Haul ?

No, Imperial Self Storage is a storage facility separately owned and operated. U-Haul incentives are unable to be redeemed by us. Please contact U-Haul to redeem any promotional incentives.

17. How often can I access my unit ?

You can access your storage unit as often as you like during the hours of gate and locker access operation.

Gate And Locker Access Hours:
6:30am-7:50pm 7 days a week

Tenants do not have 24 hour access to their units. Tenants must leave the facility prior to 8:00pm.
Tenants who have forgotten their locker and access code will not be able to get into the compound until regular office hours.

18. Can I buy boxes and wrapping paper ?

We sell a variety of packing and moving supplies, including boxes, packing paper, tape, locks, and furniture protective covers. Click here to view our packing supplies.

19. Is there power to each storage unit? Can I plug in my freezer and/or refrigerator ?

There are no provisions in the storage lockers to plug in electrical appliances. Each unit has a timer controlled light.

20. If my circumstances change and I move out early do I get a refund ?

All of our mini storage lockers are charged for, and paid for, one month in advance. We have a one month minimum tenancy. After that, all unused rent is pro-rated and refunded back to the tenant.

21. What are your check-out procedures ?

Customers wishing to vacate their mini storage unit must inform us one week in advance prior to moving out. Customers are responsible for the rent payment until they check out. Please advise the office seven days in advance before you plan on vacating the storage unit.

22. Does Imperial Self Storage pick up and deliver ?

No, we do not pick up or deliver. It would be the individual customer’s responsibility to hire a mover or move yourself into a storage unit. U-Haul truck rentals are available for those who wish to move their belongings themselves. We also provide the free use of a courtesy moving truck or a van to new tenants when moving your belongings into the storage facility. Click here to view our courtesy truck promotion.

23. Are my belongings insured while stored? Do you sell insurance ?

We do not insure your belongings while they are stored. We suggest that you advise your insurance company when you store your belongings. Please contact your insurance company to obtain a policy for your stored goods.